Legal Things.

At a glance

CARL is an educational platform built for educators. These Terms govern your use of our platform. Here's what matters most:

Acceptance of terms

By creating an account or using CARL, you agree to these Terms of Service and our Privacy Policy. If you don't agree, you cannot use CARL.

Who we are

CARL is operated by CARL Hub Inc., a Canadian corporation incorporated in British Columbia and federally registered in Canada. Throughout these Terms, "CARL," "we," "us," and "our" refer to CARL Hub Inc.

Changes to these terms

We may update these Terms from time to time. Material changes will be communicated with at least 30 days' notice. Continued use after changes take effect means you accept the updated Terms.

Who can use CARL

Eligibility requirements

• Legal capacity: You must be a legal adult in your jurisdiction with the capacity to enter into a binding contract
• Purpose: CARL is designed for educators and educational purposes
• Location: Services may not be available in all jurisdictions

Account types

• Individual accounts: For individual educators managing their own content
• School/District accounts: For institutions with additional terms and data processing agreements

Institutional use

If you access CARL through a school or district account, your institution's policies may impose additional requirements. You are responsible for complying with your employer's acceptable use policies. If you register using a school email or claim institutional affiliation, you represent that you are authorized to do so.

Student use

Student accounts are not currently available. Teachers should not input student names or other personal information into CARL. If you want to share lesson content with students, export it first or share through your school-approved systems. If we introduce student accounts in the future, additional terms will apply and the platform will be designed to collect only minimal student personal information.

Your account

Account security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information is accurate and up-to-date

One account per person

Each person may maintain only one individual CARL account. Creating multiple accounts to circumvent platform limitations or restrictions is prohibited.

Account transfer

You cannot sell, transfer, or share your account access with others. School and district accounts may transfer between authorized staff within the same institution.

Acceptable use

CARL is built for educators to create and share quality educational content. We trust you to use the platform responsibly.

You agree to

• Use CARL for educational purposes
• Respect intellectual property rights
• Share accurate and helpful educational content
• Engage respectfully with the educator community
• Follow applicable laws and regulations

You agree NOT to

• Misuse the platform: Circumvent access controls, reverse engineer, or interfere with CARL's operation
• Violate rights: Infringe copyright, trademarks, or other intellectual property
• Share harmful content: Post content that is illegal, defamatory, hateful, or dangerous
• Deceive or mislead: Impersonate others or misrepresent your affiliation
• Collect data: Scrape, harvest, or collect user data without authorization
• Spam or abuse: Send unsolicited messages or abuse community features

Enforcement

We may investigate violations and take action including content removal, account suspension, or termination. Serious violations may be reported to authorities.

Reporting concerns

To report content that violates our Acceptable Use policy, contact hi@hicarl.ai with the content location and nature of the concern. We review all reports and take appropriate action.

Content and ownership

Your content, your ownership

You retain all rights to content you create on CARL ("Your Content"). This includes:

• Lesson plans and instructional materials
• Assessments and activities
• Notes, comments, and annotations
• Any other original content you create

License you grant to us

To operate CARL, you grant us a limited license to:

• Store and display: Your Content in your account and to collaborators you designate
• Process: Your Content through our systems, including AI processing when you request it
• Backup and maintain: Your Content for technical operation and security

This license ends when you delete content or close your account (subject to reasonable backup retention).

CARL's intellectual property

CARL owns all rights to:

• The CARL platform, software, and code
• CARL's trademarks, logos, and branding
• Documentation and original content we create
• Tools, features, and functionality we develop

Respecting others' rights

When creating content:

• Only upload content you have rights to use
• Attribute sources appropriately
• Respect Creative Commons and other licenses
• Don't copy entire copyrighted works without permission

Feedback and suggestions

Any feedback, suggestions, or ideas you provide about CARL (through support, surveys, or other channels) may be used by us to improve the platform without obligation or compensation to you.

Community sharing and licensing

Private vs. shared content

• Private content: Visible only to you and collaborators you choose. Remains fully under your control.
• Shared content: Published to the CARL community library for other educators to discover and use.

When you share publicly

Content you publish to the community receives a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0). This means:

• Other educators can use and adapt your lesson
• They must credit you as the original creator
• Derivative works must use the same license
• You retain copyright but allow others to build on your work

Remix and attribution

When you remix someone's lesson:

• The original creator is automatically credited
• You can suggest your remix as an update to the original
• If not accepted, your version becomes a new lesson with clear attribution chain
• Both versions remain in the library

Removing shared content

You can unpublish content at any time. However:

• Copies made by others under CC BY-SA remain valid
• We cannot revoke licenses already granted
• Attribution to you will remain in derivative works

AI features and generated content

How AI works in CARL

CARL uses AI to assist with:

• Generating initial lesson content and suggestions
• Mapping lessons to curriculum standards for supported jurisdictions
• Suggesting differentiation strategies
• Providing editing and improvement recommendations

You're in control

• AI generates suggestions, you decide what to use
• All content is editable before saving or sharing
• You can accept, modify, or reject any AI-generated content
• Final responsibility for lesson accuracy and appropriateness rests with you

AI-generated content ownership

Content created with AI assistance belongs to you, subject to:

• You taking meaningful creative steps in shaping the final product
• Understanding that purely AI-generated text may have limited copyright protection
• Our right to improve CARL using anonymized, aggregated usage patterns (see Privacy Policy)

AI limitations and accuracy

Paid services and subscriptions

Beta period

CARL is currently in beta. During beta:

• All features are free for beta participants
• Features may change significantly, be removed, or work differently in the final product
• We'll announce pricing before transitioning out of beta
• Beta participants will receive advance notice and special offers

Future paid services

When we launch paid services, pricing and features will be communicated in advance. Subscriptions will auto-renew unless cancelled, and you can cancel anytime. Refund policies will be clearly stated at the time of purchase.

Disclaimers and warranties

Service "as is"

CARL IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE
• Warranties of NON-INFRINGEMENT
• Warranties that CARL WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE

Content accuracy

• User-generated content is not verified or endorsed by CARL
• AI-generated content may contain errors or inaccuracies
• Educational content is for informational purposes and does not constitute professional advice
• Cultural content may not represent all perspectives within a community

No professional advice

CARL does not provide legal, medical, psychological, or specialized educational advice. CARL does not guarantee curriculum compliance or ministry endorsement. Consult qualified professionals for decisions requiring such expertise.

Limitation of liability

Exclusion of damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARL AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR DATA
• DAMAGES FROM INTERRUPTION OR CESSATION OF SERVICES
• DAMAGES FROM USER-GENERATED OR AI-GENERATED CONTENT

Liability cap

CARL'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF CARL SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO CARL IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100 CAD.

Exceptions

Some jurisdictions do not allow limitation of certain damages. In such cases, our liability is limited to the maximum extent permitted by applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless CARL and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of CARL
• Your Content
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of any applicable law

We will notify you of any such claim and cooperate in the defense. You may not settle any claim that imposes obligations on us without our prior written consent.

Termination

Termination by you

You may stop using CARL and delete your account at any time through Account Settings.

Termination by CARL

We may suspend or terminate your access to CARL:

• For cause: Immediately if you violate these Terms
• For convenience: With 30 days' notice for any reason
• For inactivity: After extended periods of inactivity with notice

Effect of termination

• Your right to access CARL ends
• We may delete your account and content (subject to retention requirements)
• You remain liable for obligations incurred before termination
• Provisions that should survive termination will survive (intellectual property, disclaimers, limitation of liability, etc.)

Data export

We recommend exporting your content before termination. Upon request before account deletion, we will provide a copy of your data in a standard format. If we terminate your account for convenience, we will assist with data export during the 30-day notice period.

Dispute resolution

Informal resolution

We want to address your concerns without formal legal proceedings. Before filing any claim, contact us at hi@hicarl.ai and we'll try to resolve the dispute informally within 60 days.

Binding arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration administered by ADR Institute of Canada under its Arbitration Rules, to the fullest extent permitted by applicable law. The arbitration shall:

• Take place in British Columbia, Canada (virtual or in-person), unless we both agree otherwise
• Be conducted in English
• Be conducted by a single arbitrator
• Result in a binding, final decision

Class action waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CARL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

Exceptions

Either party may bring claims in small claims court if eligible. Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access. This arbitration provision applies to the fullest extent permitted by applicable law; where prohibited by law (such as certain consumer protections in Quebec), standard court proceedings apply.

Opt-out

You may opt out of arbitration by notifying us in writing within 30 days of first accepting these Terms. Opt-outs must be sent to hi@hicarl.ai.

Governing law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

For disputes not subject to arbitration, you consent to the exclusive jurisdiction of the courts located in British Columbia, Canada.

General provisions

Entire agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and CARL regarding your use of the platform.

Severability and waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right.

Assignment

You may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations without restriction.

Force majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or infrastructure failures.

Additional terms

These Terms do not create any third-party beneficiary rights. Section headings are for convenience only. These Terms are written in English; if translated, the English version controls.

Changes to these terms

We may modify these Terms from time to time.

How we notify you

• Minor changes: Updated on this page with a new effective date
• Material changes: Email notification and/or prominent in-app notice at least 30 days before changes take effect

Your options

If you disagree with changes, you may stop using CARL and delete your account before the changes take effect. Continued use after changes become effective constitutes acceptance.

Version history

This version history applies to both the Terms of Service and Privacy Policy.

• v2.1 - February 16, 2026 (current)
• v2.0 - January 1, 2025
• v1.0 - June 15, 2024

Contact

Questions about these Terms? We're here to help.

General inquiries

Email: hi@hicarl.ai

Mailing address

CARL Hub Inc.
Kelowna, BC
Canada

Other contacts

• Privacy: privacy@hicarl.ai
• Security: security@hicarl.ai

Copyright concerns

If you believe content on CARL infringes your copyright, please contact hi@hicarl.ai with the following information:

• A description of the copyrighted work you believe is being infringed
• The location (URL or description) of the infringing content on CARL
• Your contact information (name, email, phone)
• A statement that you have a good faith belief the use is unauthorized
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner

We will review all valid notices and take appropriate action, which may include removing the content in question.

At a glance

Your privacy matters. Here's what you need to know about how CARL handles your data:

Our commitment to educators

Student personal information

Built for Canadian education

We work to comply with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial private-sector privacy legislation.

Your data, your control

• You decide what to share and with whom
• Private content stays private
• Export your data at any time
• Delete your account whenever you choose

What information we collect

Information you provide

Account information

• Name and email address
• School or district affiliation (optional)
• Subject and grade levels you teach
• Professional role (teacher, administrator, etc.)
• Password (encrypted, never stored in plain text)

Content you create

• Lesson plans and educational materials
• Comments and feedback on lessons
• Profile information and bio
• Curriculum tags and metadata

Communication with us

• Support requests and correspondence
• Survey responses and feedback
• Beta testing input

Information we collect automatically

Usage data

• Features you use and how often
• Time spent on different activities
• Search queries within CARL
• Error reports and diagnostic information

Device and technical information

• IP address and general location (city/region)
• Browser type and version
• Device type and operating system
• Referring websites

Cookies and tracking

• Authentication tokens to keep you logged in
• Preferences and settings
• Analytics to improve the platform (where enabled)

Information we don't intend to collect

• Student personal information: CARL does not require student names, grades, or student records
• Sensitive data: Race, religion, health information, or other sensitive categories (unless you voluntarily include such details in lesson content)
• Financial data: We don't store credit card numbers (payment processors handle this)

How we use your information

To provide and improve CARL

• Create and maintain your account
• Generate and store your lesson content
• Provide AI-powered features and suggestions
• Map content to curriculum standards for supported jurisdictions
• Enable collaboration and sharing features
• Improve platform features and user experience

To communicate with you

• Send service updates and important announcements
• Respond to support requests
• Send educational content and tips (with your consent)
• Request feedback on new features

By creating an account, you consent to receive transactional emails (password resets, security alerts, service changes). Marketing emails require separate opt-in and can be unsubscribed at any time.

For security and compliance

• Detect and prevent fraud or abuse
• Enforce our Terms of Service
• Comply with legal obligations
• Protect our rights and property

Legal basis for processing (GDPR/PIPEDA)

• Contract: To provide the services you signed up for
• Legitimate interests: To improve our services and prevent abuse
• Consent: For marketing communications and optional features
• Legal obligation: To comply with applicable laws

AI processing and your content

How AI uses your content

When you use AI features, your content may be:

• Processed: Sent to third-party AI service providers to generate suggestions you request
• Analyzed: To understand context and provide relevant planning support (like curriculum mapping)
• Temporarily stored: In provider systems during processing, depending on the provider and configuration

AI training and privacy

Opting out

You can create lessons without using AI features. Simply use the manual editor instead of the AI wizard.

When we share your information

We share with your permission

• Public lessons: Content you publish to the community library
• Collaborators: Educators you invite to collaborate on lessons
• School accounts: If your account is managed by a school/district, they may have access to limited usage data

Service providers

We share limited data with trusted service providers who help operate CARL, such as:

• Cloud hosting and infrastructure
• AI processing providers
• Analytics providers (where enabled)
• Email and communications providers
• Payment processors (when paid features launch)

Service providers are contractually bound to protect your data and use it only for specified purposes. For a current list of our service providers, contact privacy@hicarl.ai.

Legal requirements

We may disclose information when required by law or to:

• Comply with legal process (subpoenas, court orders)
• Enforce our Terms of Service
• Protect the rights, property, or safety of CARL, our users, or the public
• Respond to emergencies involving danger or death

Business transfers

If CARL is acquired or merged, your information may transfer to the new entity. We'll notify you before your data is transferred or becomes subject to a different privacy policy.

We never sell your data

How long we keep your data

Active accounts

• Account data: Kept while your account is active
• Lesson content: Stored until you delete it
• Usage data: Kept for 2 years for analytics purposes

After account deletion

• Personal data: Deleted within 30 days
• Private content: Deleted within 30 days
• Published content: May remain in community library (you're credited; others may have remixed it)
• Backups: Removed from backups within 90 days

Legal and compliance

Some data may be retained longer when required by:

• Legal or regulatory requirements
• Tax and accounting obligations
• Ongoing legal proceedings
• Security or fraud prevention

Anonymized data

We may retain anonymized, aggregated data indefinitely for research and product improvement. This data cannot be linked back to you.

How we protect your data

Safeguards

• Encryption in transit (HTTPS/TLS)
• Access controls and least-privilege permissions
• Secure authentication and session management
• Operational monitoring and logging
• Backups and recovery practices

Organizational measures

• Security training for staff
• Vendor due diligence and data processing agreements
• Incident response procedures
• Ongoing review of safeguards as the platform evolves

Your role in security

• Use a strong, unique password
• Enable two-factor authentication (when available)
• Don't share your login credentials
• Log out on shared computers
• Report suspicious activity immediately

Breach notification

If a security incident affects your personal information, we will notify you and relevant authorities as required by applicable law.

Cookies and tracking technologies

What we use

Essential cookies

• Authentication tokens to keep you logged in
• Session management
• Security features (CSRF protection)

These are necessary for CARL to function and cannot be disabled.

Analytics cookies (optional)

• Understand how educators use CARL
• Identify popular features and pain points
• Improve user experience

We use privacy-respecting analytics and provide choices where required.

Preference cookies

• Remember your settings and preferences
• Customize your experience

Third-party cookies

Some features may set third-party cookies:

• Single Sign-On providers (if you enable them)
• Embedded content (videos or external resources in lessons)

These are governed by the third party's privacy policy.

Your choices

• Manage non-essential cookies in Settings (where available)
• Configure your browser to block cookies
• Use browser privacy extensions

Note: Blocking essential cookies will prevent CARL from working properly.

Do Not Track

We respect browser "Do Not Track" signals where technically feasible.

Your privacy rights

Access

• View your account information in Settings
• Request a copy of all your data by contacting us
• Export your lessons and content at any time

Correction

• Update your profile information directly in Settings
• Request correction of inaccurate data by contacting us

Deletion

• Delete individual lessons and content from your library
• Delete your entire account from Settings
• Request deletion of specific data by contacting us

Communication preferences

• Unsubscribe from marketing emails using links in each email
• Manage notification preferences in Settings
• Note: You cannot opt out of essential service communications

Other rights

Depending on your location, you may also have rights to:

• Object to certain processing activities
• Restrict processing in certain circumstances
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

How to exercise your rights

• Self-service: Most actions available in Account Settings
• Email: privacy@hicarl.ai
• Response time: We respond to requests within 30 days (or sooner as required by law)

We may need to verify your identity before processing requests. We will not discriminate against you for exercising your privacy rights.

Canadian privacy rights

CARL is committed to respecting Canadian privacy requirements, including PIPEDA and applicable provincial private-sector legislation.

Your rights under PIPEDA

• Access: Request access to your personal information
• Correction: Challenge the accuracy and completeness of your information
• Consent withdrawal: Withdraw consent (subject to legal or contractual restrictions)
• Complaint: Complain to the Office of the Privacy Commissioner of Canada

Provincial considerations

• British Columbia: PIPA (Personal Information Protection Act)
• Alberta: PIPA (Personal Information Protection Act)
• Quebec: Act respecting the protection of personal information in the private sector (including Law 25 requirements)
• Ontario: Additional requirements may apply for public sector educational institutions

Accountability

We have designated a Privacy Officer responsible for our compliance with privacy laws. Contact information is in the "Contact us" section below.

International users

CARL is designed for Canadian educators. If you access CARL from outside Canada, your local laws may provide additional privacy rights (such as GDPR in the EEA/UK or state privacy laws in the US). We strive to respect privacy rights regardless of location. Contact us at privacy@hicarl.ai if you have questions about your specific situation.

Data residency and international transfers

Where we store data

• We aim to store primary user data in Canada where feasible
• Some processing may occur outside Canada through trusted service providers
• AI processing may involve providers with global infrastructure

Transfer safeguards

When transferring data internationally, we use appropriate safeguards, which may include:

• Contractual data protection commitments with service providers
• Assessment of destination country legal frameworks
• Technical measures such as encryption and access controls

Service provider locations

Contact privacy@hicarl.ai for current information about our subprocessors and their locations. We will notify you of material changes to our service providers.

Third-party services

CARL integrates with and links to third-party services. This policy does not cover those services.

Integrated services

• Authentication: Third-party sign-in providers (if enabled)
• Cloud storage: Optional integrations you connect
• LMS platforms: Optional integrations you connect

When you connect these services, you authorize data sharing per their terms and ours.

External links

Lessons may contain links to external websites and resources. We are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any site you visit.

Embedded content

Lessons may embed content from external platforms. These embeds may collect data per their own policies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How we notify you

• Minor changes: Updated on this page with a new effective date
• Material changes: Email notification, in-app notice, or prominent website banner
• Advance notice: For significant changes, we'll provide at least 30 days' notice before they take effect

Your options

If you disagree with changes, you may delete your account before the changes take effect. Continued use of CARL after changes become effective constitutes acceptance of the updated policy.

Contact us

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices? We're here to help.

Privacy inquiries

• Email: privacy@hicarl.ai
• Response time: Within 5 business days for initial response; 30 days for data requests

Privacy Officer

CARL Hub Inc.
Attn: Privacy Officer
Kelowna, BC
Canada

For schools and districts

• Email: schools@hicarl.ai
• For: DPA requests, institutional accounts, compliance questions

Regulatory contacts

If you're not satisfied with our response, you may contact:

• Canada: Office of the Privacy Commissioner of Canada (priv.gc.ca)
• EEA/UK: Your local data protection authority
• US: State Attorney General or relevant regulatory body